How PitchSense collects, uses, and safeguards your information across our website, sales, and services.
This notice explains how HSV Media Private Limited, operating as PitchSense ("PitchSense", "we", "us" or "our"), collects, uses, stores, shares and protects personal data.
Legal entity: HSV Media Private Limited
Registered office: GF, Plot No. 36, Rama Road Industrial Area, Kirti Nagar, New Delhi 110015, India
Privacy and grievance email: tech@hsv.digital
Privacy contact: Mohit Yadav — mohit@hsv.digital
This notice applies when you sign in to or use PitchSense, including its learning modules, playcards, documents, presentations, roleplays, quizzes, evaluations, reports, analytics, connected integrations (Section 3A) and related administrative features.
Where your employer or another organisation provides you access to PitchSense, that organisation determines why PitchSense is used and which users, learning content, evaluations and reports are available. PitchSense processes that customer-controlled data on the organisation's instructions.
PitchSense separately determines how it processes limited data required for account authentication, security, service administration, website operation, support and product analytics.
Depending on how PitchSense is configured and used, we may process:
PitchSense does not require a separate profile beyond the information needed to authenticate you and associate you with the relevant customer workspace.
Section 3A describes each integration, the data we access, what it is used for and who can see it.
This section is also published as a standalone page: pitchsense.ai/connected-integrations.
Your organisation's administrator decides which integrations and which features (Mail, Calendar, Meetings, Messaging, CRM) are available in PitchSense. You then connect your own account and choose the features you want. We request only the permissions needed for the features you select. Your administrator cannot connect an account on your behalf.
| Integration | Data we access | What it is used for | How you connect |
|---|---|---|---|
| Gmail (Google Workspace) | Sender, recipients, subject, date and message content of email threads with external contacts. Attachments are not stored. | Deal and account context, follow-up suggestions, readiness insights | Google sign-in (OAuth), your account only |
| Google Calendar | Event titles, descriptions, times, recurrence, organizer, attendees and their responses, and meeting links, from the calendars you select | Identify sales meetings and prepare you for them | Google sign-in (OAuth), your account only |
| Google Meet | Transcripts of meetings you can access, with meeting titles, times, organizer, participant names and email addresses, and meeting links | Call analysis and coaching | Google sign-in (OAuth), your account only |
| Microsoft 365 Mail | Same as Gmail | Same as Gmail | Microsoft sign-in (OAuth), your account only |
| Microsoft 365 Calendar | Same as Google Calendar | Same as Google Calendar | Microsoft sign-in (OAuth), your account only |
| Microsoft Teams | Transcripts of meetings you can access, with meeting titles, times, organizer, and participant names and email addresses | Call analysis and coaching | Microsoft sign-in (OAuth), your account only |
| Slack | Messages in channels your administrator selects, member names and email addresses | Deal and account context | Installed by your Slack workspace administrator |
| Fireflies, Fathom, Granola | Meeting transcripts and summaries | Call analysis and coaching | API key you or your administrator provides |
| PitchSense Notetaker (Recall.ai) | Transcripts of the video meetings it joins, with meeting titles, times and participant names | Call analysis and coaching | Turned on by your administrator; joins meetings on the calendars connected to PitchSense |
| Lightfield | Accounts, contacts and deal records | Link conversations to accounts and deals | API key your administrator provides |
Email. Email content is never displayed in PitchSense — not to you, your manager or your administrator. We use it only to produce insights: deal context, account and contact records, follow-up suggestions and readiness signals.
Meetings. People in your organisation who were invited to a meeting can see that meeting's calendar event, transcript and summary. For meetings they were not invited to, your organisation's administrator chooses one of two settings for managers and administrators: Metadata only (the default), which shows that a meeting happened — participants, date and title — but not its content; or Full, which also lets your manager and administrators read the transcript and summary.
Other members of your organisation see only the deal, account and contact records derived from your conversations, never the content. The same rules apply to PitchSense's AI features.
Connected integration data is retained for the period in Section 9 (default 12 months).
You can disconnect an integration at any time on the Integrations page in PitchSense. We then stop collecting data and delete the stored access token immediately. Data captured before you disconnected stays in your organisation's workspace for the retention period. To have it deleted sooner, ask your administrator or email tech@hsv.digital; we delete it from active systems within 30 days of the request. You can also revoke our access from your provider:
Access tokens that let us read your connected account are stored encrypted by our connection subprocessor (Nango). PitchSense does not store them in its own database. Our requests to your connected account, and the data they return, pass through Nango.
PitchSense's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We access Gmail, Google Calendar and Google Meet only with the permissions you grant on Google's consent screen, and only for the features described above.
For data we receive from Google APIs:
Google Meet. When you connect Google Meet, we turn on automatic transcription for upcoming meetings you own, so Google creates a transcript we can read after the meeting. This uses the meeting settings permission on Google's consent screen. Disconnecting does not turn it back off; you can change it for any meeting in Google Meet.
We access Microsoft 365 Mail, Calendar and Teams through Microsoft Graph with the delegated permissions you grant on Microsoft's consent screen. Your Microsoft 365 administrator may be asked to approve PitchSense for your organisation. Our use of Microsoft data follows the Microsoft APIs Terms of Use.
We process personal data to:
PitchSense uses commercial artificial-intelligence APIs, including services provided by OpenAI and Anthropic for text processing and ElevenLabs for voice synthesis and speech-to-text, to power roleplays, evaluations and other AI-assisted features.
Customer data submitted through PitchSense is not used by PitchSense to train any AI model. PitchSense uses commercial/API services and applies contractual terms and account-level controls so that customer data is not used to train general-purpose provider models.
This also applies to all connected integration data (Section 3A), including Google Workspace and Microsoft 365 data. We do not use it to develop, improve or train generalised AI or machine-learning models. We send it to our AI subprocessors (OpenAI, Anthropic) only to provide features you can see in PitchSense, under terms that prohibit training on it.
Unless a verified zero-data-retention configuration or agreement applies, AI providers may retain API inputs and outputs for a limited period for security, abuse monitoring or legal compliance. The current configurations are disclosed on the PitchSense Subprocessor Page. PitchSense does not represent that an AI provider retains no data unless the applicable configuration has been contractually and technically verified.
AI-generated outputs may be inaccurate or incomplete and must be reviewed by an authorised person before they are used for material decisions.
Access depends on the customer's permissions and reporting hierarchy.
PitchSense personnel do not read customer content (roleplay transcripts, email, calendar events or meeting transcripts) except: (a) with your prior affirmative agreement for a specific item; (b) where necessary for security purposes, such as investigating abuse or a bug; (c) where required by law; or (d) in aggregated form for internal operations. All access is subject to access controls, confidentiality obligations and audit logging.
Roleplay transcript content is not made available to customer administrators solely because they are administrators, unless they are also an authorised manager or the customer has expressly configured another permitted access model.
PitchSense uses third-party providers to operate the service, including cloud-hosting, database, AI-processing, analytics, monitoring and transactional-email providers. These providers process data only to provide their contracted services to PitchSense and are subject to applicable contractual restrictions.
The current list, including purposes, data locations and whether each provider receives connected integration data, is published at pitchsense.ai/subprocessors. The integration providers you connect (Google, Microsoft, Slack, meeting tools, CRM) are data sources you choose, not subprocessors.
PitchSense data is hosted and processed in the United States.
Where a user or customer is located outside the United States, their data is transferred to and processed in the United States. PitchSense uses contractual and organisational safeguards required by applicable law, including appropriate data-processing terms and recognised standard contractual clauses where applicable.
Retention periods for roleplay recordings, transcripts, scores, evaluations, manager notes and related customer content are configured or contractually agreed based on each customer's requirements.
The applicable retention schedule is recorded in the customer's order form, data-processing addendum, workspace configuration or another written instruction. Where no customer-specific period is documented, the default retention period is 12 months.
On customer offboarding or a valid written deletion request, PitchSense returns or deletes customer personal data from active systems within 30 days, unless retention is required by law.
Residual copies in backups expire under PitchSense's backup lifecycle within a maximum of 90 days, unless longer retention is legally required.
Security, access and audit logs may be retained for longer where reasonably required for security, fraud prevention, legal compliance or dispute resolution.
PitchSense uses reasonable technical and organisational safeguards designed to protect personal data, including:
No system can guarantee absolute security.
Depending on your location and applicable law, you may have rights to:
Send requests to tech@hsv.digital with the subject line Privacy Request. We may verify your identity and may route the request to your employer or customer organisation where that organisation controls the relevant data.
PitchSense provides AI-assisted evaluations, scores, feedback and analytics. These outputs are decision-support tools and must not be used as the sole basis for hiring, termination, promotion, compensation, disciplinary action or another decision that produces a significant effect on an individual.
Customer organisations are responsible for applying appropriate human review, allowing relevant context to be considered and complying with employment and data-protection laws.
PitchSense is intended for business and professional users and is not directed to children. Users must be at least 18 years old unless a customer and PitchSense have expressly implemented a legally compliant alternative.
We may update this notice when our services, subprocessors or legal obligations change. Material changes will be communicated through the service, by email or through the relevant customer organisation where appropriate.
HSV Media Private Limited
GF, Plot No. 36, Rama Road Industrial Area
Kirti Nagar, New Delhi 110015, India
Privacy and grievance email: tech@hsv.digital
Privacy contact: Mohit Yadav — mohit@hsv.digital